FAQ

 

 

Who do I contact with questions? 

 

Please email info@strivelosangeles.com with any questions.

 

 

How much does shipping cost? 

 

Free shipping on US orders over $100

 

Free shipping for international shipping on orders over $150

 

 

I placed a successful order but why didn’t I receive a confirmation email yet?

 

 

If you placed a successful order you should receive confirmation email with an 

order number. If you have not received an email after 1 hour please contact us to 

make sure your order went through.

 

 

How long will it take for my order to arrive? 

 

 

Please allow 2-5 business days for order processing and shipment, and an 

additional 2-7 business days for delivery. International orders take 5-10 days to 

arrive. Orders placed over the weekend will not be 

processed until the following business day.

 

 

When are particular items released? 

 

Most of our items do not have set release dates. Please sign up for the Strive

newsletter. You will receive email notifications each time we release a new 

product.

 

 

Do you guys re-stock your inventory? 

 

On occasion we will re-stock some of our items. Please make sure to check back

frequently if an item you want is not available at the time you are on the site.

 

 

Can I get a refund or make an exchange?   

 

All sales are final, however exchanges will be honored up to 7 days from when the 

product was received. Upon return, store credit will be issued, of which shipping 

costs are not applicable, and no refunds are accepted. Please make sure that you 

have carefully reviewed your order prior to finalizing your purchase.

 

 

Can you send me a sticker ?

 

Each online purchase comes with stickers. 

 

 

My shipping address is different from my billing address, why is my 

transaction declined?

 

If the customer's billing address is not the same as the requested shipping 

address, the order will be cancelled without exception. We are not responsible for 

envelopes lost to/from our office.